Can I pick up the coffee at your roastery?
Unfortunately, we don't offer inshore pick up for online orders
What is your return policy?
Due to the nature of the product, we cannot accept returns of coffee products. For anything else, in accordance to European trade laws, all products can be returned within 14 days of shipment, if they are in their original packaging.
How do subscriptions work?
You pick the number of bags you want to receive and the style of coffee you prefer. For example, wether it’s espresso, filter, or our caffeine sensitive option. We will pick the coffees and fill your order, unless of course you already have your favourites and you tell us what you want.
We ship your first coffee the day after your purchase, and every proceeding month on the same date.
Which coffees will I be receiving?
We will pick the coffees and fill your order based on your subscription type (Espresso, Filter, or Caffeine Sensitive), unless of course you already have your favourites and you tell us what you want.
I just signed up for a subscription. When does my first order ship?
We will ship your coffee the following day from your purchase, Depending on where you live, you should receive your coffee 2 or 3 days later.
How do I make changes to my subscription?
Please visit your account page in order to make changes to your subscription. If you need further assistance please contact us at firstname.lastname@example.org.
How do you roast your coffee beans?
All our production coffee is roasted on a Probat UG22 roaster. Our roast style is light to highlight individual terroir and flavors.
Do you have different roast profiles for filter and espresso coffees?
Our coffees are roasted for two different brewing styles, espresso, and filter. We list which brew method it’s best suited for, but of course, you could use the coffee any way you like.
For our filter coffees we are trying to maintain the brightness and complexity, for our espresso roasts we generally have a slightly longer roast and development time to bring down the acidity level.
On an espresso machine a shot is put under 9 bars of pressure, it's like putting it under a magnifying glass. If the coffee is too acidic it may be an acid bomb. This also doesn’t fare too well when mixing it with any type of milk.
How long do you recommend I use the coffee for?
All coffee must rest after roasting to de-gas and allow it’s flavors to shine through. For some coffees this could be 3-5 days, others it could be up to 3 weeks.
Filter coffee should rest for a couple days after roasting. Coffees intended for espresso should sit for longer. Generally at least 5 days and in some cases up to 3 weeks so you dont get sour notes.
Optimum coffee shelf life will depend on the coffee. Lighter roasts will last longer than darker roasts. All of our coffees are considered light roasts.
We recommend using whole bean coffee (not pre-ground) within 2 months of roast date. There will be small degradation after 1 month, but little is noticeable. In fact, most coffees are good for up to 6 months if cared for properly.
How should I store my coffee?
Keep the coffee in a sealed container, in a cool and dark place, in its original packaging if possible. Our bags have a special valve that lets gasses out and prevents air from penetrating the bag.
How does shipping work?
Shipping in Peninsula Spain:
All orders for Spain will be shipped within 48 hours of ordering. Delivery time and costs will be according to the shipping method you pick at checkout.
We offer free shipping for COFFEE orders over 35€. Combining coffee and merchandise to reach 35€ does not apply for free shipping.
*Balearic & Canary islands, and Melilla, Ceuta (Only Coffee Is permitted to be ordered). Minimum orders to these areas is 50€ and customs must be paid and handled by the customer
All orders for Europe will be shipped on Tuesdays and Thursdays. Delivery time and costs will be according to the shipping method you pick at checkout.
All International orders will be shipped on Tuesdays and Thursdays. Delivery time and costs will be according to the shipping method you pick at checkout. (Please note, only coffee is permitted to be ordered for international shipments)
There could be additional costs for customs, duties and taxes in your respective country which YOU are responsible for. These fees ARE NOT included in the shipping costs and we suggest you contact your local customs office or the shipping company for more information prior to ordering.